Looking For
Risk Free Shopping
| Terms and Conditions Sale
The sale, by us or purchase by you of items is subject to the terms and conditions outlined below. Any contract with respect to goods being supplied by us does not come into effect until your order has been accepted and processed. Confirmation of your order from this site does not therefore constitute acceptance of an order.
Price All prices quoted on this site are in pounds Sterling, and are given inclusive of UK VAT @ 0% for clothing and 17.5% for all other items except car seats @ 5% VAT. Postage and packing may be charged on some orders, please see ‘Postage & Delivery’ page. Prices are subject to change at any time, and we reserve the right to vary any price at any given time on this site without prior notice.
Carriage charges are correct for UK mainland only, UK offshore and overseas rates are additional to those calculated and are available on request.
Payment
Secure payment online, must be made by major credit or debit cards as listed: Visa, Delta, Master Card, Switch, Electron, Solo via Paypal. We can accept payment by Sterling Cheque & postal order by post. Items paid for by cheque will be despatched upon clearance of funds. Passing of Property
Any product will remain our property until full payment has been made by you, has been received by us, and has been cleared by our bankers. Passing of Risk The risk in the products will pass to you on delivery, as set out in ‘Delivery’ below. Delivery Any date or period for delivery will be considered as indicative only, although it is our policy to try to fulfil all orders within a few days; heavy items might take longer to deliver. We cannot be held responsible for delays in the delivery caused by our suppliers, or any other third party. All products are sent by Royal Mail or by Courier. Unless we agree otherwise your first order will only be made to the address of the person who is the holder of the credit or debit card used to purchase the products. You bear the risk once the products have been signed for/received. Acceptance You will inspect products within seven days after their receipt and you will be deemed to have accepted the products unless you notify us in accordance with ‘cancellation’ below that you want to cancel your order or you notify us in accordance with ‘Faulty Items’ below that the products are faulty. If no such action is taken, we will consider the products being as described, of satisfactory quality and fit for their purpose, and may not accept any rejection or cancellation at a later date. Your statutory customer rights are not affected. Cancellation
As a consumer, you have the right to cancel your contract with us at any time before the expiry of 7 working days from the day after the date of delivery of the products (does not apply to trade orders; Business to Business). You will receive a full refund of the purchase price of unused items. Alternatively you may require exchange of goods e.g. for larger size, upon which there will be no charge. Any items being returned must be as sold, undamaged and in their original packaging. If the items are to be collected they must be made freely available to any courier to collect.
Faulty Items Please e-mail or call us to discuss any faulty products we will then instruct you on how to return if necessary. Returns Tiny Tikes sell quality items so to give our customers peace of mind and a no risk purchase, we offer a full money back guarantee with all of our products. If for any reason you are not happy with the goods or they have been damaged during transit we will give you your money back including postage no questions asked. Replacements / Refunds will be made only once the item/s have been returned.
Items being returned must be in their original packaging and unused unless faulty. Customer returns are processed within two weeks of our receipt and are subject to the terms and conditions outlined above. This excludes underwear and swimwear which is exempt from this guarantee, due to hygiene regulations which we are sure you can understand. Also, personalised items, which can only be returned if faulty or damaged upon receipt. We understand that you may want to inspect your garment for suitability, however we would request that you refrain from removing any tags until you are 100% happy with your purchase.
Privacy Policy This privacy policy sets out how Tiny Tikes uses and protects any information that you give us when you use this website. Tiny Tikes is committed to ensuring that your privacy is protected. Should we ask you to provide certain information by which you can be identified when using this website, then you can be assured that it will only be used in accordance with this privacy statement.
Tiny Tike’s may change this policy from time to time by updating this page. You should check this page from time to time to ensure that you are happy with any changes. This policy is effective from 21st January 2010.
All personal information will remain confidential.
We will never use your details for any other purpose other than for processing & dispatching your order. We will never pass on any of our customers details to any 3rd party for any reason whatsoever. We do not store any financial details provided by our customers concerning their orders. What we collect
We may collect the following information:
· name
· contact information including email address
· demographic information such as postcode, preferences and interests
· other information relevant to customer surveys and/or offers
What we do with the information we gather
We require this information to understand your needs and provide you with a better service, and in particular for the following reasons:
· Internal record keeping.
· We may use the information to improve our products and services.
· We may periodically send promotional email about new products, special offers or other information which we think you may find interesting using the email address which you have provided.
Security
We are committed to ensuring that your information is secure. In order to prevent unauthorised access or disclosure we have put in place suitable physical, electronic and managerial procedures to safeguard and secure the information we collect online.
How we use cookies
A cookie is a small file which asks permission to be placed on your computer's hard drive. Once you agree, the file is added and the cookie helps analyse web traffic or lets you know when you visit a particular site. Cookies allow web applications to respond to you as an individual. The web application can tailor its operations to your needs, likes and dislikes by gathering and remembering information about your preferences.
We use traffic log cookies to identify which pages are being used. This helps us analyse data about web page traffic and improve our website in order to tailor it to customer needs. We only use this information for statistical analysis purposes and then the data is removed from the system.
Overall, cookies help us provide you with a better website, by enabling us to monitor which pages you find useful and which you do not. A cookie in no way gives us access to your computer or any information about you, other than the data you choose to share with us.
You can choose to accept or decline cookies. Most web browsers automatically accept cookies, but you can usually modify your browser setting to decline cookies if you prefer. This may prevent you from taking full advantage of the website.
Links to other websites
Our website may contain links to other websites of interest. However, once you have used these links to leave our site, you should note that we do not have any control over that other website. Therefore, we cannot be responsible for the protection and privacy of any information which you provide whilst visiting such sites and such sites are not governed by this privacy statement. You should exercise caution and look at the privacy statement applicable to the website in question.
Controlling your personal information
You may choose to restrict the collection or use of your personal information in the following ways:
· whenever you are asked to fill in a form on the website, look for the box that you can click to indicate that you do not want the information to be used by anybody for direct marketing purposes
· If you have previously agreed to us using your personal information for direct marketing purposes, you may change your mind at any time by writing to or emailing us at admin@tinytikes.co.uk
We will not sell, distribute or lease your personal information to third parties unless we have your permission or are required by law to do so. We may use your personal information to send you promotional information about third parties which we think you may find interesting if you tell us that you wish this to happen.
You may request details of personal information which we hold about you under the Data Protection Act 1998. A small fee will be payable. If you would like a copy of the information held on you please write to Tiny Tikes, 63 Grange Road, Norton, Stockton-On-Tees, TS20 2NT.
If you believe that any information we are holding on you is incorrect or incomplete, please write to or email us as soon as possible, at the above address. We will promptly correct any information found to be incorrect
|
© Copyright 2009-2010 Tiny Tike's. All Rights Reserved
Home - Terms and Conditions & Privacy Policy - Sitemap